FREQUENTLY ASKED QUESTIONS

Q. What should I check before calling for service?
A.
Check disconnect switches. Make sure that the circuit breakers are ON.
Check for sufficient air flow. Make sure air filters are clean and that the supply-air and return are open and unobstructed.
Check the settings on the thermostat are in cooling or heating and the fan in auto position.
If everything is correct above then call for SERVICE 386-446-1711.

Q. What does SEER stand for?
A.
SEER means Seasonal Energy Efficiency Ratio. It is the number that rates the efficiency of your air conditioner or heat pump
according to procedures established by the Department of Energy. A simple way of looking at it is the higher the SEER rating
the More efficient it is  than the lower SEER rating. This means that the system cost less to operate.

Q. Should I be running my system's fan on auto or continuously?
A.
Running the fan all the time will increase the amount of filtration and will tend to even the temperatures throughout the
house. The fan constantly running will also RAISE THE HUMIDITY in the house during the cooling season unless a separate
dehumidifier is used. It normally good to run the fan continuously in the winter, but not in the summer because of the humidity.

Q. Should my system require freon to be added every year?
A.
Absolutely not! If your system has required freon each year, you have a leak that should be found and repaired. It could
save you money on service calls and freon.

Q. How close to the outdoor unit should I plant shrubs or flowers?
A.
All manufacturers agree that shrubs should not be closer than 18 inches close to the outdoor unit at full maturity. Outdoor
units require to intake and exhaust air to operate efficiently. If air gets trapped inside a shrub border, the unit can build up heat
and require service.

Q. Will programmable thermostats save me money on energy bills?
A.
Yes! Programmable thermostats can help save money by gradually increasing or lowering the temperature in the house
throughout the day. When  having to increase or decrease the temperature more than 4 or 5 degrees the system has to work
extra hard to catch up. This is what makes people have high energy bills. If it increases/decreases gradually it will not have to
work as hard making the energy bill lower.

Q. How often should I change my filter?
A.
It is recommended that if you have a disposable filters that you replace them once every three months. Some specialty
filters may be changed annually unless otherwise needed because of pets. Other filters are washable so you need to wash
them once a month. They need to be replaced or washed because a dirty filter can cause your system to stop working
properly.

Q. My home is hot and cold in different areas. Why isn't it even throughout the house?
A.
These areas aren't getting enough airflow from your system to adequately heat and cool. This is ductwork related and can
be cured with a couple different solutions. Call to see what solution you need for your house or office.

Q. Should I repair my existing system or replace it?
A.
If you system is 10 years old or older and you answer yes to any of the following questions, you probably would benefit
from replacing your system and taking advantage of the lower long term costs of a new higher efficiency system.
  • Does your system undergo frequent repairs?
  • Has your system experienced a major component failure?
  • Are you continually receiving high electric bills?
  • Is your A/C unit not cooling like it use to?